Guest Experience Manager

About Us

At Golf Traveller, we are redefining how golf travel is experienced. As luxury experience curators, we craft unparalleled golf travel discoveries for a global clientele of elite private clubs, high net worth individuals, and corporate investors in golf. 

With a strong heritage in golf, travel, hospitality, and events, our leadership team has a clear vision for the role Golf Traveller can play for discerning guests, blending world-class destinations with seamless service and exclusive access.

We have recently secured funding to accelerate our expansion, reinforcing our reputation as an innovative force in golf travel. With offices in London, St Andrews, Stockholm, Oslo, Singapore, Jakarta and North America, we are growing and looking for ambitious, forward-thinking individuals to help us build the future of luxury golf travel.

 

About the opportunity

 

As Guest Experience Manager, you assume responsibility for all communications from point of sale, guiding our travellers through to their date of travel and improving their journey at each moment along the way. You will ensure a seamless, personalised, and unforgettable experience for all guests. From creating exceptional pre-arrival touchpoints to overseeing on-the-ground operations, you will be the driving force behind every guest’s satisfaction.

  • Guest Journey Management: Be the primary point of contact for guests, ensuring their needs are met from booking to post-trip follow-up.

  • Itinerary Enhancement: Collaborate with the Product and Sales teams to enhance travel experiences tailored to guest preferences, with a focus on luxury and attention to detail.

  • Quality Assurance: Monitor and maintain high service standards, promptly addressing any challenges that arise during the guest experience.

  • Supplier Engagement: Work closely with suppliers to ensure all itinerary elements meet our quality and exclusivity standards.

  • Feedback Analysis: Collect and analyse guest feedback to drive continuous improvement and innovation in our offerings.

  • Crisis Management: Handle any unexpected changes or emergencies with a calm and proactive approach, ensuring minimal disruption to the guest experience.

  • Location: St Andrews, Scotland - plus travel for in person hosting services

  • Hours of work: 40 hours per week (9 a.m. - 6 p.m. as core hours but with flexible hours subject to business demands)

 

What you can expect

 
 

  • A very competitive salary, dependant on experience

  • Workplace pension scheme

  • 25 days paid holiday per annum

  • Eligibility for company wide bonus and incentive schemes

  • Monthly destination training by industry experts

  • A brand new laptop

  • Occasional domestic and international travel

  • Quarterly team outings

  • Staff uniform (Peter Millar)

  • Career development planning

  • Exposure to international business in a fast growing company

If you have the following attributes, we want to hear from you

 

We are looking for an enthusiastic and detail-oriented individual who excels in delivering exceptional guest experiences.

  • A passion for luxury travel is essential 

  • A comprehensive understanding of the golf industry and its language

  • Experience in hospitality sector or customer experience management - minimum 3 years

  • Exceptional time management skills

  • Strong organizational and problem-solving skills, with a keen eye for detail

  • Excellent written and verbal communication skills

  • Proficient in digital tools and CRM systems

  • A professional and engaging telephone manner

  • Creativity, flexibility, and a positive can-do attitude

  • Willingness to travel when required

  • Self-motivated and ambitious, with a team-oriented approach

How to apply

Via LinkedIn or send an up-to-date CV and cover letter to:

careers@golftraveller.com